Frequently Asked Questions
Everything you need to know about shopping with Pasteur Pharmacy.
Are all your beauty and grooming products authentic?
Yes, we guarantee 100% authenticity. Pasteur Pharmacy sources directly from authorized distributors and luxury brands to ensure you receive genuine high-quality skincare, fragrances, and shaving supplies.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your package has shipped.
Do you accept returns on opened beauty products?
Due to hygiene and safety standards in the beauty industry, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I check the status of my order?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website to view your order history and real-time tracking updates.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.